As preparation begins for Year-End Transition (YET), specific information is required about each school that will be used for setup in the K12 systems for the end of the current school year and the start of the next school year.
The Systems Timeline information captured for each school in Service Now is distributed weekly across many departments. This information drives important school set-up timelines and is essential for new school year forecasting in numerous departments. The National School Operations team ensures systems are set up to support schools throughout all school lifecycles. Additionally, various other teams use this information for planning purposes. For example, the Product Development team identifies course readiness deadlines.
To prepare for these different school lifecycle phases and new school year forecasting, this information is collected starting in late winter and needs to be as accurate as possible at the time of collection. The National School Operations team relies on school Operations Managers to provide information in Service Now by a certain date.
After reviewing this job aid, you will understand the purpose of each fields in the Systems Timeline and how to fill it out. You will also have a better understanding of why this data is collected from school, how it is used, and the estimated timeframe for collection.