Stride Professional Development Support
Active Incidents
Check below to see known issues and resolution status.
AI courses have broken video links.
Incident Date: 8/28/2026
Status: In Progress
Priority: Major
Update Time: 8/28/2026 11:33 a.m. EST
Information: Video links in three AI courses are broken. They are in Production for repair. Please do not attempt a completion until October.
- AI Introduction for Educators
- AI Theory
- AI Practice
Course retakes are not generating a dated completion certificate.
Incident Date: 8/24/2026
Status: In Progress
Priority:Critical
Update Time: 8/28/2026 11:33 a.m. EST
Information: Some users are experiencing issues with course retakes not generating an updated completion certificate.
NMDCA compliance course affected.
Some users cannot access pages and courses.
Incident Date: 8/20/2026
Status: In Progress
Priority:Critical
Update Time: 8/20/2026 2:54 p.m. EST
Information: Some users are experiencing issues with pages and courses not loading.
RESOLVED: SPD is experiencing a system wide slow down.
Incident Date: 8/07/2026
Status: Resolved
Priority: Critical
Update Time: 8/20/2026 2:52 p.m. EST
Note: Check Chrome updates recently released.
Contact Us
For assistance with Stride Professional Development (SPD), select the blue SPD Support button below.
For assistance with other platforms, see Other K12 Support Contacts.
SPD How-To Guides
Other K12 Support Contacts
Support includes:
- School SharePoint
- New staff computer orders
- Replacement computers
- MS Outlook support
- Authentication/MFA
- School regional IT support
- Login issues for Salesforce, Canvas, and PowerSchool
All Canvas in-app support:
Support includes:
- Your classroom
- Student courses
- Gradebook
The Stride PD Resource Center includes:
- Knowledges Bases
- Helpful K12 Links
- FAQs
K12 Tutoring interest and questions must be emailed directly to K12 Tutoring.