Stride Professional Development Support
Active Incidents
Check below to see known issues and resolution status.
Course completions are missing on some users' Transcripts.
Incident Date: 3/27/2026
Status: In Progress
Priority: MAJOR
Update Time: 3/27/2026 1:35 p.m. EST
Notes: This issue is actively being investigated.
Assigned Training does not trigger to all users.
Incident Date: 2/05/2026
Status: In Progress
Priority: CRITICAL
Update Time: 2/05/2026 9:35 a.m. EST
Notes: This issue is actively being investigated. See your school leader for verification of assigned courses.
Some assigned courses are not displaying correct completions on users' Transcripts.
Incident Date: 12/11/2025
Status: In progress
Priority: CRITICAL
Update Time: 12/17/2025 3:40 p.m. EST
Notes: This issue is actively being investigated.
Contact Us
For assistance with Stride Professional Development (SPD), select the blue SPD Support button below.
For assistance with other platforms, see Other K12 Support Contacts.
How-To Guides
Other K12 Support Contacts
Support includes:
- School SharePoint
- New staff computer orders
- Replacement computers
- MS Outlook support
- Authentication/MFA
- School regional IT support
- Login issues for Salesforce, Canvas, and PowerSchool
All Canvas in-app support:
Support includes:
- Your classroom
- Student courses
- Gradebook