Stride Professional Development Support
Active Incidents
Check below to see known issues and resolution status.
Required National PD
National PD requirements are based on various factors, including whether you are new or returning staff. Consult this National PD Required Course mapper for a quick overview of your requirements.
Information to know before you use the mapper: You need to know if your school is Tier 1 or Tier 2/3. Ask your school admin if you do not know.
RESOLVED: AI courses have broken video links.
Incident Date: 8/28/2026
Status: Completed
Priority: Major
Update Time: 10/08/2026 4:15 p.m. EST
Information: Broken video links have been corrected.
- AI Introduction for Educators
- AI Theory
- AI Practice
Course theme updates expected 10/31/26
RESOLVED: Course retakes are not generating a dated completion certificate.
Incident Date: 8/24/2026
Status: In Progress
Priority:Critical
Update Time: 9/30/2026 1:39 p.m. EST
Information: Some users are experiencing issues with course retakes not generating an updated completion certificate.
NMDCA compliance course affected.
Contact Us
For assistance with Stride Professional Development (SPD), select the blue SPD Support button below.
For assistance with other platforms, see Other K12 Support Contacts.
SPD How-To Guides
Other K12 Support Contacts
Support includes:
- School SharePoint
- New staff computer orders
- Replacement computers
- MS Outlook support
- Authentication/MFA
- School regional IT support
- Login issues for Salesforce, Canvas, and PowerSchool
All Canvas in-app support:
Support includes:
- Your classroom
- Student courses
- Gradebook
The Stride PD Resource Center includes:
- Knowledges Bases
- Helpful K12 Links
- FAQs
K12 Tutoring interest and questions must be emailed directly to K12 Tutoring.