Stride Professional Development Support
Active Incidents
Check below to see known issues and resolution status.
SPD is experiencing a system wide slow down.
Incident Date: 8/07/2026
Status: In Progress
Priority: Critical
Update Time: 8/10/2026 9:24 a.m. EST
Note: Check Chrome updates recently released.
Users are unable to self-register for an SPD account Job Title.
Incident Date: 8/07/2026
Status: In Progress
Priority: Major
Update Time: 8/10/2026 9:30 a.m. EST
Information: Some users must select the Job Title field multiple times during self-registration due to platform slowness.
Quizzes timeout before loading.
Incident Date: 8/10/2026
Status: In Progress
Priority: Major
Update Time: 8/10/2026 9:51 a.m. EST
Information: Some quizzes timout before the results load, due to platform slowness.
Contact Us
For assistance with Stride Professional Development (SPD), select the blue SPD Support button below.
For assistance with other platforms, see Other K12 Support Contacts.
SPD How-To Guides
Other K12 Support Contacts
Support includes:
- School SharePoint
- New staff computer orders
- Replacement computers
- MS Outlook support
- Authentication/MFA
- School regional IT support
- Login issues for Salesforce, Canvas, and PowerSchool
All Canvas in-app support:
Support includes:
- Your classroom
- Student courses
- Gradebook
The Stride PD Resource Center includes:
- Knowledges Bases
- Helpful K12 Links
- FAQs
K12 Tutoring interest and questions must be emailed directly to K12 Tutoring.