Stride Professional Development Support

Active Incidents

Check below to see known issues and resolution status.

Some courses are missing content.

Incident Date: 2/18/2026
Status: In Progress
Priority: CRITICAL
Update Time: 2/18/2026 3:02p.m. EST
Notes: Some courses show “Not accessible” or are missing content. If the lesson or lessons are missing from a course, please wait to enroll until the issue is resolved.

Assigned Training does not trigger to all users.

Incident Date: 2/05/2026
Status: In Progress
Priority: CRITICAL
Update Time: 2/05/2026 9:35 a.m. EST
Notes: This issue is actively being investigated. See your school leader for verification of assigned courses.

Email notifications for Assigned Training does not trigger to all users.

Incident Date: 2/05/2026
Status: In Progress
Priority: CRITICAL
Update Time: 2/05/2026 9:38 a.m. EST
Notes: This issue is actively being investigated. See your school leader for verification of assigned courses.

Assigned Training reports show some completion discrepancies.

Incident Date: 1/28/2026
Status: In Progress
Priority: CRITICAL
Update Time: 1/28/2026 12:10 p.m. EST
Notes: This issue is actively being investigated.

Some assigned courses are not displaying correct completions on users' Transcripts.

Incident Date: 12/11/2025
Status: In progress
Priority: CRITICAL
Update Time: 12/17/2025 3:40 p.m. EST
Notes: This issue is actively being investigated.

Contact Us

For assistance with Stride Professional Development (SPD), select the blue SPD Support button below.

SPD Support

For assistance with other platforms, see Other K12 Support Contacts.

How-To Guides

Other K12 Support Contacts

Support includes:

School SharePoint
New staff computer orders
Replacement computers
MS Outlook support
Authentication/MFA
School regional IT support
Login issues for Salesforce, Canvas, and PowerSchool

All Canvas in-app support:

Support includes:

Your classroom
Student courses
Gradebook