SMS Operations – Communication Policies and Procedures Job Aid

It is important that verification policies and procedures are implemented when communicating with others about students. Communication types include in-person, through email, and over the phone.

This job aid will cover the correct policies and procedures to follow when communicating with individuals about students, including the following:

• Administrator and Office Staff (Incoming)
• Administrator and Office Staff (State Agency)
• Administrator and Office Staff (Outgoing)
• Teachers